OPEN ROLE - (Short-term Contract)

Visual Designer

We're on the hunt for a creative Visual Designer to help us refresh our diet and training apps with our new, sleek, on-brand visuals. You'll be working your magic in Figma, so being a Figma pro is a must. If you live and breathe health and fitness, have a knack for designing killer web and mobile experiences, and know your way around React Native, React, and Tailwind CSS, we want you to join us! Just a heads up—this isn't a product design role, we aren't overhauling UX.

Read more about the role below.

mock.jpg__PID:299c9345-531b-424a-b23c-5e68c1b8adf5

Want to become a part of Team RP?

Do you have a strong passion for sports science and nutrition? Do you want to be a positive influence in the fitness community by sharing evidence-based training and dieting knowledge? If so, please feel free to fill out this Partnership Inquiry and we'll be in touch!

About Us

We’re a powerhouse in the health and fitness scene, with over 2.3 million active YouTube subscribers. We make cutting-edge weight training and diet apps specifically for serious bodybuilders. Our mission? To equip our users with the ultimate tools to crush their fitness goals. We're pumped to level up our apps with our fresh, cutting-edge branding.

The Gig

As a Customer Success Manager, you will be the face of our company, providing top-notch support to our customers. Your outgoing personality, experience with our products, and background in customer service will help you excel in this role. You’ll be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

What You’ll Do

1. Customer Interaction

  • Respond promptly and professionally to customer inquiries and concerns received via our ticketing system.
  • Actively listen to customer issues and provide solutions or escalate problems to appropriate departments as needed.

2. Product Expertise

  • Develop and maintain a thorough understanding of our products and services.
  • Provide detailed and accurate product information to customers, addressing questions and guiding them in using or troubleshooting products effectively.
  • Track and document recurring issues or trends to inform improvements in products or services.

3. Feedback and Reporting

  • Gather and report on customer feedback to provide insights into common problems or areas for improvement.
  • Work with the team to implement changes based on customer feedback to enhance the overall customer experience.

4. Help Center Maintenance

  • Regularly update and maintain the company’s help center or knowledge base with accurate and relevant information.
  • Create, review, and revise help center articles and FAQs to ensure they meet customer needs and reflect the latest product updates and company policies.
  • Monitor help center usage and feedback to identify areas for improvement and enhance the effectiveness of self-service resources.

5. Collaboration

  • Collaborate with other team members and departments to ensure a cohesive approach to customer service and issue resolution.
  • Share knowledge and best practices with colleagues to support continuous improvement within the customer service team.

6. Customer Satisfaction

  • Aim to exceed customer expectations by delivering high-quality service and ensuring a positive experience at every interaction.
  • Demonstrate a strong commitment to customer satisfaction by being proactive, empathetic, and solution-oriented.

What You’ll Bring

  • Knowledge of the Fitness Industry
    • Demonstrated understanding of fitness products, and customer needs within the fitness sector.
  • Knowledge of RP’s Methods and Products
    • Familiarity with RP’s methodology, products, and services, or a strong willingness to quickly learn and master them.
  • Experience
    • Minimum of 2 years of experience in a customer service or similar role, with a proven track record of delivering high-quality customer support.
  • Team Player Excellent communication and a love for collaboration.

The Details

  • Type: Full-Time
  • Location Remote. Work from wherever you want.
  • Equipment Your computer, workspace, etc.
  • Pay Competitive and based on your experience.